I write memos from time to time to my employees, approximately once a week to correct the inevitable problems that come up, and to help guide them on ways to solve them.

In the beginning, I used to throw them away, but then I got an idea....Why not save them? What sparked me to do this is that once in a while, I found myself writing the same memo as old employees left and new employees came. So, I bought a 3 ring binder, a box of clear plastic page protectors, and some page tabs to organize them into various categories such as "Self-Service" issues, "Drop-Off" issues, etc....

After I write a memo and I know everyone saw it, and I feel it's important enough to save for future reference, I file it in the page protectors. I give the book to new employees and I pay them an hour's time to read it. Nowadays, you can text memos to your employees, but if you do text, try to save the texts to create a live, dynamic employee manual.

 BTW, the drop-off memos far exceed any self-service memos.