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Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase products from our store, as part of the buying and selling process, we collect the personal information you provide such as your name, address, phone number, and email address. When you browse our site, we may also automatically collect technical data such as your IP address, browser type, device type, and usage patterns.

We use this data to process your orders, improve our website experience, personalize content, and analyze how users interact with the site. This includes the use of tracking pixels, cookies, and session replay technologies to understand user behavior, identify issues, and improve usability.

If you opt in, we may also send you marketing emails about our store, new products, and other updates.

SECTION 2 - SMS COMMUNICATION

By providing your mobile phone number during checkout, you agree to receive transactional SMS messages from LOWLaundry.com related to your order. These messages may include order confirmations, shipping notifications, and pickup readiness. These transactional messages are sent from +1 (833) 984-1414.

You may also separately opt in to receive marketing SMS messages such as promotional offers, announcements, and product updates. These are sent from +1 (833) 984-2828. You can opt out of either type of message at any time by replying STOP to the respective number. You can also reply HELP for more information or START to re-enroll.

Please note: these SMS numbers are not monitored. Replies will not be seen or responded to. For assistance, please submit a support request through our contact form. We do not accept support inquiries by phone or email.

We only send SMS messages to phone numbers located in the following countries and territories:

  • United States
  • Bahamas
  • Canada
  • Costa Rica
  • Cuba
  • Mexico
  • Puerto Rico
  • U.S. Virgin Islands

We do not send SMS messages to countries or territories not listed above.

SECTION 3 – CONSENT

How do you get my consent? When you provide personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific reason.

SECTION 4 – PAYMENT PROCESSING

We do not store, process, or retain your credit card information. All payment transactions—whether by credit card or other method—are securely processed through a third-party payment gateway. We receive only a confirmation token to validate the transaction. At no point do we have access to your full credit card number, expiration date, or CVV.

SECTION 5 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms and Conditions.

SECTION 6 - THIRD-PARTY TOOLS AND ANALYTICS

Our website uses third-party analytics, behavioral tracking, and user session technologies to help us better understand how visitors interact with the site. These services may capture anonymized data such as mouse movements, clicks, scroll behavior, and time on page to assist in improving usability and performance.

In some cases, these services may collect personally identifiable information such as your name, email address, or order details. This information is never sold, shared, or disclosed to any third parties outside of LOWLaundry.com and its authorized employees or representatives. We collect and use this data solely for internal purposes, such as troubleshooting technical issues, improving the purchasing experience, and providing more effective customer support when resolving order-related concerns. Your continued use of our website constitutes your consent to this data being collected and used in accordance with this Privacy Policy.

SECTION 7 - SECURITY

To protect your personal information, we follow industry best practices and take reasonable precautions to prevent unauthorized access, misuse, alteration, or loss.

SECTION 8 - COOKIES

We use cookies to help remember items in your shopping cart, save your preferences, and analyze site traffic. Cookies are small text files stored on your device that help personalize your browsing experience.

You can disable cookies through your browser settings; however, some features of the site may not function properly as a result.

SECTION 9 – YOUR CONSENT

By using this site, you consent to our Privacy Policy and our Terms and Conditions.

OWNER AND OPERATOR OF SITE

Laundry Owners Warehouse, LLC is the owner and operator of this site. The LOWLaundry.com website address is lowlaundry.com. The mailing address is 5600 NW 12th Ave Suite 301, Fort Lauderdale, FL 33309.

CONTACT US

If you have questions or concerns regarding this Privacy Policy, please submit a support request using our contact form. All support inquiries must go through the contact form. We do not accept customer service requests by email or phone.